Offer supports through Facebook and twitter. One business unit at Universal Containers has been using Service Cloud for several years. A contact center manager wants to measure the impact of a new customer care program. Salesforce Service-Cloud-Consultant exam dumps : Salesforce Certified Service cloud consultant. By Boyd; 2020-11-19 00:20:34 ; The reason I cleared my Sales-Cloud-Consultant exam was because of the valuable information of this website tool. Service-Cloud-Consultant PDF is wide used by most people because it can be print out so that you can share Salesforce Service-Cloud-Consultant dump pdf with your friends and classmates. Sure Pass Salesforce Certification with Service-Cloud-Consultant exam questions and Service-Cloud-Consultant braindumps, the highest quality Salesforce Certified Service cloud consultant (SP19) VCE dumps at affordable prices, Free try the Service-Cloud-Consultant PDF demo. If you fail the exam we will refund you the full dumps costs. Service-Cloud-Consultant PC Test Engine is a simulation of real test (Salesforce Certified Service cloud consultant); you can feel the atmosphere of formal test. The Support Manager wants to measure first-call resolution by call center location, agent, and calendar month. 107. Which three processes are uses case for Visual Workflow? Universal Containers (UC) wants to schedule for repair service when an agent is unable to solve the customer's problem via the call center. The customer would like access to expert customer subject-matter experts, and real-time access to company IT support experts . Universal containers is migrating from classic knowledge to lightning knowledge using the lightning knowledge migration tool and noticed that none of the article file attachments were migrated. What is the first step an Administrator is required to perform in order to configure Omni Channel? Create an article action for each record type and assign them to each team based on their product specialization, Create a permission set for each record type and assign them to each team based on their product specialization, Create a page layout for each article type and assign them to each team based on their product specialization, Create a data category for each product and assign them to each team bases on their product specialization. Hide the product related information if the cases are NOT product related. Choose 2 answers. Passing the Salesforce Service-Cloud-Consultant exam has never been faster or easier, now with DumpCollection Service-Cloud-Consultant questions and answers, you absolutely can pass your exam on the first try. An Agent must create ten open activities that align to a step of this onboarding experience. 60. The Run Macros Action must be on the page layout. Create reports to analyze call data in order to understand peak times and ensure adequate staffing. Verify that users are assigned the Live Agent user profile. We have cracked the latest Salesforce Service Cloud Consultant exam dumps questions, which are valuable for you to clear the test. Define Article Types with Public Sharing Settings. Universal Containers (UC) hired in an expansion of the contact center. Implement salesforce radians 6 with filters against the company's twitter account and assign new cases to twitter queue, Configure Salesforce Twitterforce and workflow rules for negative product sentiments that automatically create a contact and a case, Configure Salesforce social hub workflow for negative sentiments that automatically creates a contact and a case, Integrate Service cloud with Google Analytics and use workflow rules for case and contact creation based on key values. Number of cases closed by self-service users. What solution should a consultant recommend to meet this requirement? 133. Optimize the customer community for mobile devices to have access to the same support as desktops. The regional processing teams review these requests and award coupons for approved cases . Create a Web-to-case form with a custom case type of survey, Enable the case survey option on the case object, Enable the case survey auto-response rule, Check the survey option in the case settings. Free updates for one year. The VP has asked the management team to make additional system enhancements to fulfill this mission statement . Which two features should a Consultant recommend? The company would like to automatically create a field service dispatch record and assign itto a queue when specific case criteria are selected by an agent working the case. Data Category to assign an Article Type to a Reviewer, Validation Rules for Article Types to verify all fields during creation, Knowledge Action to Publish an Article once the Article is approved, Approval Process that assigns an Article to a Reviewer Queue. Choose 2 answers. Universal Containers would like to implement Omni Channel within Service Cloud for their representatives. All articles should be reviewed by these managers before being published, while some articles need an additional layer of legal review as well . Choose 3 answers. Add custom visual force pages to the case feed page layout. Configure Omni-channel to assign cases directly to Tier 2. Define topics for each knowledge article. The Salesforce Administrator certification is for those who are responsible for managing, configuring, and extending the experience of the Salesforce platform while working with Sales cloud and Service cloud. Salesforce Service-Cloud-Consultant dumps - Testing Engine. 122. Choose 3 Answers, 127. Which step should be taken before performing the migration of the data (Choose 2)? Choose 2 answers. A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system. The manager wants to compare the amount of time that cases have spent within each status during their lifecycle. Choose 2 answers. 111. 130. After you pay for Service-Cloud-Consultant exams dumps, your email will receive the dumps fast in a few seconds, thus you can immediately devote all your time to the Service-Cloud-Consultant preparation. Create a report using the Case Age report type. A company wants to publish Knowledge articles to its Customer Community. Universal Containers is implementing a Knowledge Base and wants to empower certain managers to create, edit, and manage articles. A customer has a detailed question about product functionality. Assign users to a Permission Set granting the Service User license. 73. This will involve servicing several thousand new customers. The following considerations need to be taken into account: Billing problems account for less than 5% of the calls. When migrating data from an older system to a new one, what steps should be taken? If you want to get high marks then start your preparation now with Service-Cloud-Consultant prep study material. UC is initiating a program to improve customer satisfaction. Choose 2 answers. UC wants to provide its 20 million customers with a portal where they can: Submit inquires, Monitor the status of those inquiries, and View their contact information. Install on multiple computers for self-paced, at-your … Which reports can the help desk manager use to determine the quality of the articles? What should a consultant recommend to address this problem? You can contact me for any help and exact questions and answers for the latest Spring 20 certifications at … (Choose 1). 115. Which three measures should the Consultant recommend to ensure transparency during the upgrade process? 85. Manually update the corrupt data to correct it. The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer. Real Service-Cloud-Consultant exam questions with answers. It is convenient for reading and printing out. Create Knowledge Articles and publish internally and publicly. Which method should a consultant recommend for importing this data into universal containers service cloud instance? Universal Containers requires that a case status be updated 48 hours after a solution to the case has been emailed to a customer . If you want to get high marks then start your preparation now with QuizDumps Study Material. “The Service-Cloud-Consultant practice test is something that You’re looking for a very long time is here!”. Choose 3 answers: 71. Which two solutions should a consultant recommend to minimize the need to hire more agents? Create a service cloud console to support all channel groupings. 50. Universal containers is planning to provide different levels of support to customers in order to ensure its agents are working within the confines of the service level agreement. Once confirmed we will refund you two days except of official holidays. Which approach should be used to optimize the order process? 80. 94. The PDF format ensures portability across a number of devices, to allow preparation on the go. 95. Which two features should a Consultant recommend to address this concern? Practice Service Cloud Consultant exam free dumps questions below. 112. Salesforce Certified Service Cloud Consultants are interested in demonstrating their expertise as cloud computing implementation consultants with a specialty in the contact center domain. Set article Org Wide Default to Public ReadWrite. 84. Upload the files as documents, then relate them to the migrated articles. 42. What should a consultant recommend to meet this requirement? 54. This is negatively impacting customer satisfaction. What action can be taken to meet this requirement? While migrating another business unit to the platform, a System Administrator incorrectly imported 200,000 case records, which created significant data corruption of existing records. Which two metrics can be used to assess the success of the new workforce management system? Which two areas can an Administrator make Open CTI features available to users when building a Lighting App using the App Manager? Set up analytical snapshots to capture key case information and create historical trending reports. Which feature should a consultant recommend? Which reporting solution should a consultant recommend? Choose 2 answers. Replace the default outage page with a custom page containing upgrade information. Which Service Cloud tool requires the least agent involvement to resolve a customer issue? 25. (Choose 2), 69. 91. Universal Containers wants to display a list of open cases, data form an external system, and knowledge articles in one view in Salesforce . Verify that users are assigned the chat user profile. As for the PC file, it only takes about 20-30 h time to exercise for attending Salesforce Certified Service cloud consultant exams. 96. 17. Enable call control using the CTI case feed publisher. Number of knowledge articles in each data category. Universal Containers, a new Salesforce customer, needs its millions of consumers to have public access to Knowledge on its corporate website. What can be used to measure an increase in customer satisfaction? Enforce that customers must search the knowledgebase before they can see the Contact Us page. A contact center agent wants to leverage subject matter experts (SMEs) on Chatter to resolve a complex issue for a customer . A Service Consultant has been asked to design a solution for Service Reps to communicate with customers via Twitter What should the Consultant recommend implementing in the Lightning Service Console? Service-Cloud-Consultant Certification Guide is the best and wisest choice for you to prepare your test. Configure Success, Warning, and Violation Actions for Milestones. 90. Use Data Loader to delete the corrupt data. 26. Which two capabilities of Salesforce Knowledge ensure accurate content in Articles? Use escalation rules for notifications and account teams to monitor cases. Choose 2 Answers, 86. Customers are provided different service levels based on their Services agreement. Exam Code: Service-Cloud-Consultant Exam Name: Salesforce Certified Service cloud consultant Version: V15.35 Updated: Dec 16, 2020 Q & A: 350 Questions and Answers PDF Price: $59.99 Free Demo Configure Omni-Channel Routing Model as Least Active. Define article types with public sharing settings. Adobe Dumps. Real Sales-Cloud-Consultant exam questions with answers. Measure and reward agents based on the number of new articles approved for publication. Which reporting solution should the Consultant recommend? Which reporting solution should be recommended? Communities A Service Manager has just configured Live Agent at a company site. Create a report using the case lifecycle report type. 43. Number of content packs attached to cases. choose 2 options. The contact center manager at Universal Containers is concerned that the first call resolution rate for their team is too low and would like to see improvement in this metric . Which solution will meet these requirements? 105. Restore the data using the available backup. What should be considered when designing the contact center? They are highly qualified individuals, who have many years of professional experience related to the subject of the exam. Use Process Builder for notifications and account teams to monitor cases. 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